Ahmed
Asker
IT Manager & Technical Lead
I bridge the gap between hardware and enterprise software — architecting IoT systems, owning complex integrations, and leading technical teams that deliver at scale.
Built on systems.
Grown through complexity.
Driven by what's next.
I started as a systems engineer configuring GPS devices and MQTT brokers. Over time, the complexity of the problems I was handed kept growing — enterprise clients with no API readiness, regulatory hurdles with SFDA, multi-vendor integrations with zero documentation, and escalations that needed someone who could speak to both the client and the codebase.
Today I own the full technical lifecycle at Intelligent Machines: from presales architecture and vendor coordination, to production deployment and post-launch stabilization. I lead a team, approve high-risk customizations, and represent the technical voice in strategic decisions.
I hold a First Class Honours degree in Computer Engineering (GPA 4.9/5.0) from Prince Sattam bin Abdulaziz University.
Numbers from production deployments · 2022 — 2026
A track record built
end-to-end.
IT Manager
CurrentStepped up from engineering to own the full technical and operational picture — from presales to post-deployment.
- ✓ Led presales for enterprise accounts: requirement gathering, solution architecture, and client presentations
- ✓ Served as technical authority for complex integrations and high-risk customizations — reviewed and approved customizations before deployment
- ✓ Managed end-to-end ERPNext customizations, translating client requirements into precise technical specifications
- ✓ Mentored and managed a team of four developers, improving delivery efficiency on key projects
- ✓ Owned vendor relationships with Uffizio, Teltonika, and MQTT broker providers
- ✓ Oversaw system-to-system integrations (ERP + external APIs) to improve data accuracy and eliminate manual errors
- ✓ Managed SIM inventory and IoT device lifecycle for telematics deployments
- ✓ Handled customer escalations and restored confidence with key accounts
- ✓ Coordinated shipments, customs clearance, and supplier communications
System Engineer
Hands-on technical ownership across IoT, telematics, communications infrastructure, and server management.
- ✓ Deployed and administered a customized MQTT server with granular permissions and topic routing
- ✓ Configured GPS tracking devices, IoT sensors, and telematics hardware end-to-end
- ✓ Implemented CANBUS integration for vehicles and generator controllers
- ✓ Set up and maintained Yeastar IVR systems including call flows and routing logic
- ✓ Deployed and managed Chatwoot Omnichannel across Facebook, Instagram, and 9200 unified number
- ✓ Managed NGINX for reverse proxying, SSL certificates, load balancing, and service routing
- ✓ Tested and evaluated new IoT hardware locally before production rollout
- ✓ Supported internal teams with system, laptop, and software issues
Work that moved
the needle.
SFDA Licensing Integration
Led the technical integration that enabled the company to pass SFDA testing and acquire regulatory licensing — unlocking food-sector operations.
AJEX Platform Ownership
Owned the AJEX integration end-to-end: payload design, testing, production deployment, and post-launch stabilization.
Secure MQTT Infrastructure
Built a custom MQTT server with granular permissions and routing, enabling real-time secure data delivery to enterprise clients.
Advanced Analytics Capability
Enabled CAN Fuel Consumption and Who-Was-Here reports, significantly increasing the commercial value of the platform.
Telecom Cost Optimization
Audited and rationalized SIM card usage, deactivating unused lines and reducing recurring telecom operating costs.
Error-Proofing Automation
Implemented system automation controls that eliminated manual data entry errors across operational workflows.
Enterprise Readiness Interface
Acted as the key technical interface for vendors and enterprise clients, ensuring regulatory and integration readiness.
Custom Architecture Delivery
Designed and delivered multiple end-to-end custom system integrations, translating business requirements into scalable technical solutions.
Systems built for
real operations.
Unified Communication Platform
Centralizing customer interactions across every channel
Built and operated an integrated omnichannel platform that unified customer communication — eliminating siloed inboxes and reducing response times across a high-volume support environment. The platform consolidated four channels into one operator pane, with IVR-driven routing on top.
Device Installation & Maintenance System
Ticketing infrastructure for large-scale hardware deployments
Designed and deployed a specialized operations environment to manage the full lifecycle of IoT hardware installations — from ticket creation to field resolution, with real-time dashboards and automated routing. Supports 25+ field technicians.
Port Infrastructure & Compliance Platform
Digital survey tooling for Saudi land port engineers
Built a digital inspection platform for engineers managing Saudi land port facilities — replacing paper-based processes with structured digital workflows, automated PDF reports, and real-time action tracking.
A toolkit shaped by
real deployments.
Platforms & Infrastructure
Languages & Automation
IoT & Telematics
Leadership & Strategy
Bachelor of Science, Computer Engineering
Prince Sattam bin Abdulaziz University · June 2022
Certifications
Have a
project
in mind?
I'm open to senior technical roles, consulting engagements, and complex integration challenges. Reach out — I respond to every message.